{"id":29298,"date":"2025-11-15T12:23:07","date_gmt":"2025-11-15T12:23:07","guid":{"rendered":"https:\/\/superteniski.com\/?page_id=29298"},"modified":"2025-11-30T14:47:37","modified_gmt":"2025-11-30T14:47:37","slug":"%d0%b4%d0%be%d1%81%d1%82%d0%b0%d0%b2%d0%ba%d0%b0-%d0%b8-%d0%b2%d1%80%d1%8a%d1%89%d0%b0%d0%bd%d0%b5","status":"publish","type":"page","link":"https:\/\/superteniski.com\/en\/%d0%b4%d0%be%d1%81%d1%82%d0%b0%d0%b2%d0%ba%d0%b0-%d0%b8-%d0%b2%d1%80%d1%8a%d1%89%d0%b0%d0%bd%d0%b5\/","title":{"rendered":"Delivery and return"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29298\" class=\"elementor elementor-29298\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-72755aab e-flex e-con-boxed e-con e-parent\" data-id=\"72755aab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f7b8a0 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"42f7b8a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Delivery and Production Times<\/strong><\/h2><p>\u0412 <b>Superteniski.com<\/b> each t-shirt is unique and made especially for you. Our process ensures that you receive a high quality, freshly printed product.<\/p><h4><strong>Production and Delivery Times<\/strong><\/h4><ol><li><strong>Lead Time (Production):<\/strong> The production time for your custom t-shirt is <strong>3 (three) working days<\/strong>, as of the date of confirmation of <strong>payment received<\/strong> by bank transfer.<\/li><li><strong>Delivery time (Courier):<\/strong> Once the t-shirt is made, it is handed over to the courier company, which takes extra <strong>1 to 2 working days<\/strong>.<\/li><li><strong>General Term:<\/strong> Please note that the total time to receive your order is between <strong>4 and 5 working days<\/strong> upon receipt of payment.<\/li><\/ol><h4><strong>Personalized Inquiries<\/strong><\/h4><p>If you would like to change the color of the t-shirt, a specific size, or other additional customization (e.g. adding a name, specific lettering, font choice, etc.), please contact us <strong>before you place your order<\/strong>.<\/p><p>You can do this in the following ways:<\/p><ul><li>By sending an email to: <strong>super@superteniski.com<\/strong><\/li><li>Through the form <strong>\u201eMake an enquiry\u201c<\/strong> to: <a href=\"https:\/\/superteniski.com\/en\/napravi-zapitvane\/\">https:\/\/superteniski.com\/napravi-zapitvane\/<\/a><\/li><\/ul><h3><strong>Return and Cancellation Policy<\/strong><\/h3><p>This is the most sensitive part and we must refer to <strong>Consumer Protection Act (CPA)<\/strong> and its exception for personalised goods.<\/p><p><strong>Features of Custom Products<\/strong><\/p><p>According to Art. 57, par. 3 of the Consumer Protection Act (CPA), the consumer <strong>has no right to withdraw from a contract<\/strong> for delivery of goods, <strong>made to individual order<\/strong> of the user or according to his <strong>individual requirements<\/strong>.<\/p><p>Since all products on superteniski.com are <strong>Customized<\/strong> - You choose the size, colour of the t-shirt, design and\/or lettering that is printed especially for you - <strong>we do not accept returns or exchanges of products already made and delivered.<\/strong><\/p><p>T-shirts made to your request\/desire cannot be sold to another customer as they only meet your specific, individual requirements.<\/p><p><strong>Right to Claim (In case of Defect)<\/strong><\/p><p>Despite the above, if you find <strong>manufacturing defect<\/strong> or <strong>error in execution<\/strong>, that is superteniski.com's fault (e.g. we sent you a different size or color than you ordered, wrong design or defective printing), you have the full right to claim.<\/p><p>In the event of receipt of a product from Speedy courier company with damaged integrity of the packaging, damage to the product and \/ or others caused by transportation, a claim will be approved ONLY in the event of confirmation by the courier and the courier company of the fact that the damage occurred as a result of transportation and the fault of the shipper. If such a situation occurs, please contact a representative of the superteniski.com online store immediately and refuse to accept the shipment from an employee of the forwarding company.<\/p><p><strong>Complaint Procedure:<\/strong><\/p><ol><li>Contact us at <strong>super@superteniski.com<\/strong> within <strong>48 hours<\/strong> from receipt of the shipment by sending us <strong>photos<\/strong> of the defect or error.<\/li><li>After reviewing the claim, we will arrange for the product to be replaced with a new, correctly executed item at our expense.<\/li><\/ol><p><strong>Important!<\/strong><\/p><p>Art. 57, par. 57 57 (3) of the Consumer Protection Act. <strong>can't<\/strong> exercise the right of withdrawal under Article 50 [right of return within 14 days] for contracts for the supply of goods made to the consumer's individual order or in accordance with his <strong>individual requirements<\/strong>.\u201c\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0414\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u0438 \u0421\u0440\u043e\u043a\u043e\u0432\u0435 \u0437\u0430 \u0418\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0412 Superteniski.com \u0432\u0441\u044f\u043a\u0430 \u0442\u0435\u043d\u0438\u0441\u043a\u0430 \u0435 \u0443\u043d\u0438\u043a\u0430\u043b\u043d\u0430 \u0438 \u0441\u0435 \u0438\u0437\u0440\u0430\u0431\u043e\u0442\u0432\u0430 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u043d\u043e \u0437\u0430 \u0412\u0430\u0441. \u041d\u0430\u0448\u0438\u044f\u0442 \u043f\u0440\u043e\u0446\u0435\u0441 \u043d\u0430<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-29298","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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